Updates

We have not only made it easier to merge duplicate contacts, but also introduced more than ten improvements to prevent duplicate contacts from being created in the first place.

Some examples:

• Better checks when creating contacts

• Separated parents can now be linked to the same child

• Parents with multiple accounts can link those accounts together

…and many other improvements that help keep your contacts tidy and well organized.

Update maart: bulk bewerken, e-mail meldingen + Combinatie van op bestelling en in voorraad

Bulk bewerken van producten

Duid meerdere producten aan met de checkbox voor het product en kies bovenaan voor "bulk bewerken", hiermee kun je meerdere items in 1 keer bewerken.

E-mail meldingen

Via het menu ‘Instellingen > Mijn club’ kun je e-mailmeldingen inschakelen wanneer een docent kledij wil reserveren. De docent ontvangt daarnaast ook een melding bij goedkeuring of afkeuring van de aangevraagde kledij voor een voorstelling.

Bestelde stock vs reeds in voorraad

Voorheen kon je enkel aanduiden of een item in stock was en via een checkbox aangeven of er besteld werd, zonder zicht op de exacte aantallen in stock of in bestelling.

Nu kun je de reeds aanwezige stock opsplitsen van de bestelde stock.

Daarnaast kun je nu ook de volgorde van de maten aanpassen, wat handig is wanneer je later een extra maat toevoegt.

Kies je eigen filters

Via het menu "instellingen > labels", kun je nu zelf kiezen of een bepaalde categorie in je filters moet komen of niet.

Je kunt nu ook standaard categorieën die je niet gebruikt verbergen.

Edit multiple contacts at once? No problem!

No more opening profiles one by one.
In Ledenbeheer 2.0, you can now edit contacts in bulk.

This means updating multiple members at once in a single action.

No more opening individual profiles.
No endless repetition.
Just one smart selection and one targeted change.

It is like giving an entire row of dancers a new outfit at once instead of sending everyone to the changing room separately.

What can you do?

• Change contact groups and segments

• Update membership status

• Fill in or change custom fields

• Add tags

• Manage target groups using filters

• Top up, extend, or reduce passes

• Top up account balances

• ...

What used to take an hour of clicking now takes only minutes.

More efficiency. Fewer errors. More time for your club.
That is Ledenbeheer 2.0.

Bestelde stock nu nóg makkelijker beheren

Tot nu toe vulde je in Dance Vault je stock in per product zodra het effectief binnenkwam. Handig, maar het gaf geen zicht op wat er al onderweg was. Dat zorgde soms voor vragen als:

• “Heb ik dit al besteld?”

• “Wanneer telt die voorraad mee in mijn totaal?”

• “Hoeveel komt er nog aan voor de volgende drop/collectie?”

Daar hebben we nu iets op gevonden.

Bestellingen markeren met een checkbox

We hebben een nieuwe checkbox toegevoegd bij je producten. Daarmee kan je nu ook stock ingeven die nog onderweg is.

Zo werkt het:

1. Je bestelt nieuwe producten bij je leverancier.

2. In Dance Vault vul je al de hoeveelheid in die onderweg is.

3. Je vinkt aan dat deze stock ‘besteld’ is (maar nog niet geleverd).

4. Zodra de producten effectief binnenkomen, haal je het vinkje weg.

Vanaf dat moment:

• wordt die stock meegeteld in je totale voorraad

• verschijnt ze ook correct in je inventaris

Met andere woorden: je krijgt zicht op wat je hebt, én op wat er nog aankomt.

Andere updates

De kolom ‘Locatie’ werd toegevoegd, de kolom ‘Voorraad’ werd verbeterd en de Engelse termen zijn verwijderd.

In de inventaris heb je nu ook de mogelijkheid om te filteren op locatie.

Laat het ons gerust weten als je graag nog aanpassingen of aanvullingen ziet.

The contacts module has received a major upgrade. The result? Filtering now feels less like searching for a needle in a haystack and more like receiving the perfect pass at your feet. All you have to do is score. ⚽

What’s new?

• ✅ Filter by every field in a contact profile

• ✅ Combine filters with data from registrations, orders, and more

• ✅ Create smart combinations across different fields

• ✅ Use AND and OR together in the same filter

• ✅ Build complex segments without technical knowledge

• ✅ Save your filter as a segment and reuse it whenever you want

Built a useful filter? Save it as a segment with one click. Next time, simply select the saved segment from the list. No more rebuilding filters—just efficient reuse.

The guesswork is gone too. Where you previously had to wonder whether the sports year was written as 2025-2026, with or without spaces, you can now select sports years from a clear dropdown. Less frustration, better flow. 🏃‍♂️

For example, you can filter for:

Members from Lichtervelde AND registered for a camp in 2026 OR a camp in 2025.

You can now do this with a single filter.

Segmentation is faster, more powerful, and much more logical. Fewer clicks, more control. 🎯

In Ledenbeheer 2.0, every contact profile gets its own timeline.

No more separate puzzle pieces spread across different tabs. Instead, you get one clear overview of everything related to that contact.

The timeline includes:

• 📅 Registrations and cancellations

• 🛒 Orders

• 📧 Sent emails, including their status (opened or not)

• 💰 Balance top-ups

• 🎟️ Purchased passes

• 🔄 Important actions, changes, and profile updates

Everything is arranged chronologically, so you can see at a glance what happened and when.

Ideal for questions at the front desk, payment discussions, or simply getting context quickly. Open the profile and the full story unfolds automatically.

Passes have been completely redesigned in Ledenbeheer 2.0. Account balances and passes are now fully separated.

Passes no longer use a monetary balance, but credits. A 10-session pass therefore contains 10 credits. Whenever a member books a session or is marked as present, one credit is deducted automatically.

Another change is that passes no longer apply per family, but per user. Each user has their own pass or passes and their own credits, providing a clearer overview and more accurate tracking.

The focus is on transparency and clarity: at a glance, you can see how many credits remain and when they expire.

Each top-up also becomes a separate pass, so the distinction between old and new passes always remains clear.

Bookings, cancellations, and extensions can now be managed directly from the member’s profile. A transparent activity log clearly shows who performed each action.

Deleting a mandate

When you manually delete a mandate under Finance > Installment payments, the invoice is returned to the overdue invoices list.

Automatic mandate deletion

If a customer misses a payment for two consecutive months, regardless of the reason, the mandate is deleted automatically and the invoice is returned to the overdue invoices list.

Payment reminders for installment plans

You can now send a payment reminder for overdue invoices that were payable in installments. The reminder includes a link to reactivate the direct debit. The amount due equals the total of all overdue installments.

For example, someone who is three months behind must pay three monthly installments at once to reactivate the direct debit.
After that, direct debits continue according to the repayment schedule.

Chargebacks versus other reasons for direct debit failure

We now retrieve Mollie’s reason for every failed payment. Depending on the reason, the mandate may be deleted automatically and the invoices returned to the overdue invoices list. The overview below shows the reasons reported by Mollie and the action we take. If no action is listed, nothing is changed.

• AC01    The IBAN is incorrect or unknown. Your customer may have entered their IBAN incorrectly. You should ask your customer to confirm if the IBAN is correct. > mandate is deleted

• AC04    The account holder has closed the account. You should ask your customer for the bank account details of a different account.
  schrap   > mandate is deleted

• AC06    Direct debit is not allowed on this bank account. You will not be able to receive direct debit transactions from this account. You should ask your customer for the bank account details of a different account. > mandate is deleted

• AG02    Transaction information is incorrect. For example, you may have indicated that the transaction is a first payment (FRST) instead of a recurring payment (RCUR). Another possibility is that you didn’t use a unique mandate reference. You should resubmit the transaction with correct information.

• AM04    There’s insufficient funds in the customer's bank account. This can sometimes be indicated with reason code MS03. You can try the direct debit again or contact your customer.

• MD01    The mandate is invalid. There are several reasons why a mandate could be invalid:
  The transaction was recurring (RCUR), but there was never a first transaction (FRST). The mandate expired after 36 months.
  There’s no mandate. You can resubmit the direct debit as a first transaction or contact your customer to create a new mandate. > mandate is deleted

• MD06    The direct debit has been reversed. This a chargeback and is possible within 8 weeks of the direct debit date. If you don't know why the payment was reversed, contact your customer about it. > mandate is deleted and a fee is charged

• MD07    Your customer has passed away. You should cancel any future direct debit transactions. This can sometimes be indicated with reason code MS03. > mandate is deleted

• MS02    Your customer declined the direct debit transaction before it was processed. If you do not know why they declined the transaction, contact your customer. Make sure they know about the amount and reason for the direct debit to prevent this from happening again in the future.

• MS03    MS03 can be used for multiple reasons that already have another reason code, such as insufficient funds (AM04). We recommend that you contact your customer to understand what happened to the transaction.

• SL01     The bank refused the direct debit. Your customer's bank may refuse a transaction when the customer's daily limit has been reached or if direct debits from the account have been blocked. > mandate is deleted

Chargeback fees

The chargeback fee, configured under Settings > Payment options > Installment payments, is now charged only for genuine chargebacks. If a payment fails because the account has insufficient funds, the fee is no longer passed on to the customer.